Sunday, November 04, 2007
MOB
let's recap.
[MANAGEMENT AND ORGANISATION]3 interpersonal roles:
- figurehead (symbolic head, perform routine duties of a legal or social nature)
- leader (motivation for subordinates, staffing, training and allocated duties)
- liaison (works with external contact to gather infomation)
3 information roles:
- monitor ( seeks and receives internal and external information)
- dessiminator ( information gathered frm subordinates and external contacts to organisation)
- spokesperson ( information frm organisation to outside organisation on plans results etc)
4 decisional roles:
- entrepreneur ( initiats improvement projects for organisation)
- negotiator ( reposibile for representation organisations in major negotiations)
- disturbance handler ( handles unexpected, important disturbances)
- resource allocator (allocate resources and make/approve decision)
human skills - ability to work individually or in grps with other ppl. important for all levels of management.
technical skills - job specific knowledge and techniques needed to perform specific tasks. for lower levels of managers.
conceptual skills - ability to handle abstract and complex situations. impt for high levels manager.
4functions POLC, planning, organising, leading and controlling.
[DECISION MAKING]8 steps to decision making:
1. identify problems ( awareness of discrepancy, pressure to act, sufficient resources)
2. identify decision criteria
3. allocation weights to decision criteria.
4. develop alternatives.
5. analyze alternatives.
6. select alternatives.
7. implement alternatives.
8. evlauate alternatives.
GRP decision:
advantage
- more complete knowledge
- more alternatives
- increase acceptance of solutions
- increase legitmacy
disadvantage
- time consuming
- pressure to perform
- minority domination
- ambiguous responsibility
condtions:
certainty ( noe the outcome) , risk (estimate the outcome) , uncertainty( unaware of outcome)
techniques : brainstorming, nominal grp technique (NGT), electronic meeting
structured problems.
follow PRP (procedures-series of steps, rules - statement to follow, policy - guideline)
programmed decisions to solve. for lower level managers.
unstructure problems.
required custom made solutions
nonprogrammed decisions. for higher level mangers.
okay. i left 1 more chaper to memorise. bloody hell. this oni 15%. i go study itab which is fking 40%. HAHAHHA
